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Customer Service

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  1. The provisions in this section is subject to the Consumer Protection Law, 5741 1981 (hereunder: “The Law”) and the Consumer Protection Regulations (Cancelling a Transaction), 5771 – 2010 (hereunder: “The Regulations”).
  2. The Customer can cancel the transaction he executed, the credit card used to place the order will be credited accordingly. The credit will be made in the following cases and under the following terms:
    1. The transaction can be cancelled for customers who returned the products within 14 business days of receiving the product.
    2. Cancellation of the order incurs a handling fee of 5% or 100 NIS, whichever is the cheaper of the two. Cash credit will be given pursuant to the provisions in the law. 
    3. In a case of the cancellation of a transaction after the product was sent to the Customer and after the Customer receives the product, full monetary credit will be given less the deduction for the delivery cost and 5% cancellation fee. 
    4. The credit will be given provided that the product is returned undamaged and/or without a defect and provided that no use whatsoever was made of it, including the product being in its original packaging, intact and sealed. Furthermore, the delivery sticker must be printed, or alternatively, affix a note to the package with his full details.
    5. In the event the product is returned not as stated in the sections above, the Customer will not be credited. The costs associated with returning the product will apply to the Customer subject to the Consumer Protection Law.
  3. Without derogating from the provisions in Section above, with respect to the purchase of clothing items, the transaction can be cancelled for customers who return the products only within 48 hours of receiving the product (subject to the Consumer Protection Law). Furthermore, the cancellation right will only be possible when no use was made of the clothing and the label was not removed from it.
  4. The Website operator will have sole and absolute discretion regarding the condition of the returned goods. Items and products that arrive after any use and/or signs of use cannot be returned and the User will not be credited with the purchase price – all subject to the Website operator’s absolute and sole discretion.
  5. Furthermore, the Website operator may permit the return of products beyond the time set in the Consumer Protection law, at its discretion, and it may stop this mechanism at its sole discretion.
  6. Transactions that were made using a direct card (debit) cannot be credited, and the credit will be by way of a bank transfer.
  7. A transaction cancellation notice and/or change/ replacement of a product  will be made through one of the following ways:
    1. Via e-mail – info@chngl.com.
    2. Via telephone number – 09-9566778.
  8. In any case the Customer is interested in replacing a product with another product, he must contact the Website operator’s customer service department.
  1. The delivery fee will be charged in the following manner:
    1. Home Delivery – the delivery fee for the products purchased on the Website will be a total of no more than 45 NIS, according to the size and weight of the package, and will be added to the price of the items stated on the Website. The delivery fees are for delivery to one destination. 
    2. Free delivery in purchasing over 500 NIS on the website.
    3. Collecting a package only from the Website operator’s address, coordinated in advance and free of charge.
  2. It is hereby clarified that the Website operator may change the pricing mechanism of the deliveries and the User of the Website will not have any claim and/or complaint in connection with the delivery price that was charged before the change. 
  3. The Website will deliver the products to the customer via HFD Deliveries and Logistics Ltd., Co. No. 515638807 (hereunder: “The Delivering Entity”) to all parts of the country or any other delivering entity at the Website operator’s sole discretion. The regulations of the Delivering Entity through which the package will be delivered will apply to the delivery of the product via the Website and will be binding upon the Customer.
  4. Upon receiving the order and it being approved by the Website operator, and insofar as the product is in stock, the Website operator will prepare and pack the order within 5 business days of approving the order and will transfer it to the Delivering Entity to deliver it to the consumer within 5 business days and up to 7 business days to unusual areas (according to the list set forth in the Delivering Entity’s regulations) where the arrival times thereto are longer. In exceptional cases during busy periods, delivery times may take longer. 
  5. Insofar as the Customer chooses to collect the package himself, only in full coordination, from the Website operator’s address, the Website operator will prepare and pack the order within 5 business days.
  6. It is clarified that an order placed after 12:00 will be considered the following business day.
  7. To guarantee that the order is placed efficiently and with no glitches, all the details required on the Website must be provided in an accurate and up-to-date manner. If at the time the order is placed, mistaken details are provided, the Website operator cannot guarantee that the order will be received, placed or that the products will reach their destination. In the case where the products are returned to the Website operator due to inputting mistaken details, the Website operator will be entitled to charge the User additional payment for the delivery fees.
  8. In the event an order is received for regions that the Delivering Entity does not deliver to (settlements and villages over the green line which pose a security risk – according to the Delivering Entity’s regulations), the Website operator does not guarantee delivery. 
  9. The Website operator is not liable for the delivery times and delays of the Delivering Entity, however it is available to the Customer to resolve any issue. The Website operator is not liable for delays in delivering the products as a result of events that are not within its control such as glitches, delays, strikes, pandemics, natural disasters, force majeure, wars, emergency situations, faults in the computerized system or the telephone system that hurt the completion of the purchase process, faults in the electronic mailing service, and any delay caused as a result of the coronavirus, including but not limited to lockdowns, restrictions and the like and/or any other reason that are not with in the Website operator’s control.
  10. The Website operator works with a private delivery service company that reaches the Customer’s home upon coordinating a time in advance, take note that the Customer is responsible to collect the delivery in the following manner –
    1. Home Delivery – The Customer who chooses this service must be available by telephone for the delivery company to deliver the package to it and to coordinate his arrival. If the Customer does not answer his telephone due to unavailability/ mistake in the telephone number and/or which he inputted into the Website system, the package will be returned to the Website operator and the Customer will be required to pay the cost of an additional delivery. 
    2. Collection from the Website operator’s address – the customer who chooses this service must collect the package within 7 business days from the Website operator’s address. The Customer is responsible to verify via email that was sent to him from the Delivery Company where the package is and what are the timeframes to collect it. In case the customer did not collect his package, he has the right to cancel his order and to get a full refund only if he had notified the website’s operator by Email and in writing within 7 business days since purchasing date on the operator’s website.  
  11. The Customer is responsible to check the order confirmation that was sent via the electronic mail he provided to verify that there was no mistake in the order. No argument will be accepted that a different item was ordered than the one set forth in the content of the order confirmation.
  1. The Website operator will not be liable for any damage (direct or indirect), loss, mental anguish and expenses incurred by any Users, surfers and/or third parties following the use or reliance on any content, information, data, representation, advertisement, product, service and the like that appears on the Website. Any such reliance is made at the sole liability and discretion of the surfer of the website.
  2. It is clarified that the Company will not be liable for any damage that may be to be caused as a result of inappropriate or mistaken use of products.
  3. Use of the website will be at each surfer and user’s sole and full responsibility. Any decision made in relation to contents to be published on the Website is the surfer’s full responsibility. The Website operator does not undertake that the contents published on the Website will be full, correct, legal or accurate or will meet the expectations and demands of every surfer and User. The Website operator will not bear any liability for any result that will stem from them or from the use thereof or from reliance thereupon.
  4. The User undertakes to indemnify the Company and/or anyone on its behalf for any damage, loss or expense it incurs (including legal costs) for a violation of the terms of use and/or law by it.
  5. The Website operator does all it can to maintain that the Website is operative, quick and has no interruptions, however there may be cases that glitches occur that cause malfunctions and faults in the software, hardware and the telephone. The Website operator will not bear any liability for any fault or error due to the use of the Website. In any case the Website operator and/or its employees and/or suppliers working with it will not be liable for any damage and/or loss that the User of the Website incurs and/or anyone on its behalf incurs.
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